Terms and Conditions - Toms Removals

Welcome to Toms Removals. These Terms and Conditions govern your use of our services and outline the responsibilities and obligations of both parties. By engaging our services, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Definitions

In these Terms and Conditions:

Company refers to Toms Removals.
Client refers to the individual or entity engaging the services of Toms Removals.
Services include all relocation and removal services provided by Toms Removals.

2. Booking and Confirmation

To secure our services, clients must book in advance. Upon booking, a confirmation will be sent via email or other agreed communication channels. It is essential to verify all details upon receipt of confirmation to ensure accuracy.

2.1. Availability

Services are subject to availability. We strive to accommodate all requests, but in high-demand periods, availability cannot be guaranteed.

2.2. Cancellation Policy

Cancellations made at least 48 hours before the scheduled service will incur no charges. Cancellations made within 48 hours may be subject to a cancellation fee equivalent to 50% of the service cost.

3. Payment Terms

All payments must be made as per the agreed schedule. Failure to adhere to payment terms may result in suspension or termination of services.

Payment Methods: We accept various payment methods, including credit cards, bank transfers, and other electronic payments.
Deposits: A deposit may be required at the time of booking to secure the service date.
Final Payment: The remaining balance is due upon completion of the service unless otherwise agreed.

4. Responsibilities of the Company

Toms Removals commits to providing professional and reliable removal services. Our responsibilities include:

Ensuring punctuality and adherence to scheduled service times.
Handling all items with care to prevent damage.
Providing trained and experienced staff for the removal process.
Maintaining necessary licenses and insurance to operate legally.

5. Responsibilities of the Client

Clients are expected to:

Provide accurate information regarding the volume and nature of items to be moved.
Ensure that all items are ready for removal on the scheduled date.
Secure any permits or permissions required for the removal process, especially in restricted areas.
Inform Toms Removals of any special requirements or fragile items that need extra care.

6. Liability and Insurance

While Toms Removals takes every precaution to ensure the safety of your belongings, unforeseen incidents may occur.

6.1. Insurance Coverage

We carry comprehensive insurance to cover potential damages during the removal process. Clients are encouraged to discuss additional insurance options if they require enhanced coverage for valuable items.

6.2. Limitation of Liability

Our liability is limited to the value of the items being moved and does not extend to indirect or consequential losses.

7. Property Access

Clients must ensure that Toms Removals has clear and safe access to both the origin and destination locations. This includes:

Providing necessary keys, codes, or permissions for secured premises.
Ensuring that parking areas are available for our vehicles.
Clearing pathways to facilitate smooth removal and placement of items.

8. Damages and Claims

In the unlikely event of damage occurring during the removal process:

Clients must notify Toms Removals immediately after the service.
Proper documentation, including photographs and item descriptions, should be provided to support any claims.
Claims must be filed within 14 days of the service completion.

9. Force Majeure

Toms Removals is not liable for any delays or failures in service caused by events beyond our control, including but not limited to natural disasters, wars, or governmental restrictions.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Toms Removals operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that area.

11. Amendments

Toms Removals reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

12. Entire Agreement

These Terms and Conditions constitute the entire agreement between the client and Toms Removals regarding the services and supersede any prior agreements or understandings, whether written or oral.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Acceptance of Terms

By using the services of Toms Removals, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.