Accessibility Statement for Toms Removals Service Area

Accessibility Commitment from Toms Removals

Logo and heading illustration representing accessibility for Toms Removals Toms Removals is committed to ensuring that our services and digital resources are accessible to everyone, including people with disabilities. This statement explains how we design, test, and maintain accessible experiences across the Toms Removals area and related service touchpoints. Our aim is to make moving and relocation easier to plan and complete with dignity and independence for all customers.

We apply inclusive design principles across our customer journey, from booking to delivery. In the Toms Removals local service area we seek to identify and remove barriers that could prevent full participation. Where reasonable adjustments are needed, we strive to implement them quickly so that every customer can access our services without unnecessary difficulty.

A man and a woman, both smiling, are standing indoors during a house removal process, holding several cardboard moving boxes. The man, dressed in a light blue shirt, is carrying two boxes stacked on top of each other, with one of them bearing a white label. The woman, wearing a checked shirt, is standing next to him with her hand on a box labeled 'Fragile' in red, which is one of several packed boxes placed on the floor. The background shows a plain white wall, a small section of a staircase railing, and a potted plant in the corner, indicating a typical residential interior. The scene is well-lit with natural or artificial light, emphasizing the clarity of the boxes, the clothing textures, and the casual, organized state of the household items, as part of a professional removal or moving service typical around the [POSTCODE] area near [TOWN]. Toms Removals' staff appear to be managing the packing and transportation of household belongings efficiently and professionally, reflecting their specialization in residential removals within the local community. Compliance with standards: We follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level as a baseline for our web and mobile content. This helps ensure that visual, cognitive, motor and auditory accessibility needs are considered. We also support progressive enhancement so content and tools remain usable on assistive technologies such as screen readers.

Our digital platforms are built with screen-reader support in mind. We provide semantic markup, ARIA where appropriate, and clear headings and labels to make navigation logical for assistive technology users. We routinely test with common screen readers and use automated tools plus manual checks to detect issues early.

A family stands outside a residential house in a suburban neighbourhood, preparing to move with the assistance of Toms Removals. The scene features the open back of a grey removal van parked on a paved driveway, with a wooden house and a white porch railing visible in the background. The father, dressed in a light blue shirt, is smiling and leaning on the van's open door, while a woman, wearing a striped top and jeans, holds a large cardboard box. Two children, a girl and a boy, are also engaged, each holding smaller cardboard boxes, dressed casually in light-colored clothing. Inside the van, partially visible, are various packing materials and other moving items. The environment suggests a sunny day, with natural daylight illuminating the scene, and the family appears to be in good spirits as they prepare for their move within the town, possibly near the postcode area associated with the location. The overall scene emphasizes the professional house removals process, capturing a moment of packing and relocation activity in a familiar residential setting.

Keyboard navigation and ease of use

Keyboard accessibility is a priority for Toms Removals. All interactive elements and controls are operable by keyboard alone, with visible focus indicators and predictable tab order. We perform keyboard-only testing to ensure customers can complete tasks like obtaining quotes, checking availability, and reviewing booking details without relying on a mouse.

Key accessibility measures include:

  • Clear focus management for modal dialogs and dynamic content
  • Descriptive link text and labeled form fields
  • Resizable text and sufficient color contrast to aid readability

We maintain an ongoing program of user testing, code review and automated scanning to uphold accessibility standards across the Toms Removals region. Our development sprints include accessibility acceptance criteria and we track regressions so that compliance is retained as features evolve. Accessibility is treated as part of quality assurance, not an afterthought.

A man with a beard wearing a red and black checkered shirt is seen carrying three large cardboard boxes, stacked one on top of the other, into a residential home. A woman with long, wavy brown hair wearing a beige sweater and blue jeans is standing on a wooden staircase, gesturing towards the boxes and engaging in conversation with him. The interior environment includes a white kitchen cabinet, a bright window with a brown wooden frame, and a tiled floor, indicating an indoor hallway or entrance area in the UK, possibly nearby Toms Removals' service area. The scene captures the process of moving household items during a home relocation, with the boxes appearing to contain personal belongings or household goods, prepared for transport. The lighting is natural, coming from the window, illuminating the subjects and surroundings clearly, with a focus on the logistics involved in house removals and client interaction during a relocation in the local area. When customers need additional support, reasonable adjustments are available. For example, we can provide clear step-by-step assistance during booking, arrange accessible arrival and loading procedures where feasible, and accommodate communication preferences such as larger print documents or verbal confirmations. While we cannot list individual local arrangements here, we are prepared to discuss and implement accommodations for specific needs.

A man and a woman are sitting inside a house removals van, surrounded by packed moving boxes of various sizes made from cardboard and woven materials, some with textured finishes and others smooth. The woman is wearing a yellow hoodie and blue jeans, holding a white mug, and the man is dressed in a green and purple striped polo shirt with grey trousers, also holding a white mug. Behind them, wooden shelving supports additional boxes and a roll of packing material lies on the floor nearby. To the left, a light grey chair with a cushioned seat and backrest is partially visible, along with a rolled-up rug with a textured cream fabric. The interior of the van features wooden paneling and a vertical yellow strap on the right side, indicating it is a dedicated removal vehicle prepared for house relocation. The natural lighting suggests daytime, and the scene is set in a residential area, possibly within or near a home in Henley or the surrounding area, with all items organized for a professional removal by Toms Removals, based in the UK. Reporting and requests: if you encounter accessibility barriers when interacting with Toms Removals or within the Toms Removals service area, please contact our accessibility team using the company???s standard contact channels or through your account or booking portal. Provide as much detail as possible about the issue and how it affects you so we can respond promptly and effectively. We aim to acknowledge requests quickly and provide an expected timeline for resolution.

Maintenance and improvement: our accessibility efforts are ongoing. We train staff on inclusive customer service practices, incorporate accessibility requirements into procurement, and review third-party integrations for compatibility. We publish regular updates internally about progress towards WCAG 2.1 AA conformance and take corrective action where needed.

For transparency, we document major accessibility changes and summarize test findings internally; we also welcome constructive input to help us improve. Toms Removals values continuous improvement and community engagement to ensure our services remain approachable for everyone across our operating area.

Statement review: this accessibility statement will be reviewed periodically to reflect new features, regulatory changes, and improvements in assistive technology. The statement is intended to be a living document that aligns with our practical commitments to equity and inclusion.

Thank you for taking the time to read about our accessibility approach. We are dedicated to providing a safe, usable, and welcoming moving experience for all customers in the Toms Removals area and beyond.

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Toms Removals

Toms Removals' accessibility statement explains WCAG 2.1 AA compliance, screen-reader and keyboard support, reasonable adjustments, testing, and how to request accessibility assistance.

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