Cookie Policy for Toms Removals
Welcome to the Cookie Policy for Toms Removals. This policy explains how cookies and similar technologies are used by Tom's Removals and related services. It sets out what types of cookies we use, why we use them — including for performance monitoring — and how you can control cookie settings. By using our services you accept the use of cookies as described here, subject to your choices and browser settings.
What are cookies and how we use them
Cookies are small text files stored on your device that enable a site to recognise your device and remember preferences. At TomsRemovals we use cookies to improve usability, measure site performance, and tailor content where permitted. Cookies do not typically contain personally identifying information on their own, but they can be associated with user accounts where you have chosen to log in or set preferences.
Types of cookies we use
We categorise cookies into three broad types:
- Essential cookies — required to enable basic site functionality such as navigation, secure areas, and booking workflows. These cookies cannot be switched off without affecting core features.
- Analytics cookies — used to collect information about how visitors use our site, including pages visited, time spent, and errors encountered. These help with performance monitoring and site improvement.
- Marketing cookies — used to deliver relevant adverts and measure campaign effectiveness. These may be set by us or by third parties and can be disabled if you prefer not to receive targeted ads.
Essential cookies are critical for secure and reliable operation of the site. For example, they keep items in your booking basket while you move between pages and ensure forms submit correctly. If you block essential cookies, parts of the site may fail to work. At Tom's Removals we only set these when necessary to provide the service you requested.
Analytics and performance monitoring cookies collect aggregated information about visitor interactions. We use these cookies to identify average load times, broken pages, and engagement patterns so we can improve experience and reliability. Performance monitoring helps us prioritise fixes and enhancements — for example, by highlighting slow-loading pages or frequent navigation paths that can be optimised.
Marketing cookies help us deliver relevant promotions and measure how effective our communication is. They may remember that you visited a specific page or clicked an offer, enabling us to personalise future content. These cookies are not essential for the site to function but can improve relevance. You can opt out of marketing cookies without preventing access to basic features.
User control is central to our approach. You can manage cookies through your browser settings to block or delete cookies, or use available preference tools to adjust consent. Note that disabling some cookies will affect functionality: booking flows, saved preferences, or personalised content may no longer operate as expected.
We may use session cookies that expire when you close your browser and persistent cookies that remain longer to remember choices such as language or accessibility settings. Third-party cookies from analytics or advertising partners may be used; these are governed by the third parties' own policies. TOMs Removals does not control those third-party practices but seeks reputable partners who limit data collection and respect user choices.
Changes and review
We may update this cookie policy to reflect changes in technology, law, or business practice. Please review it periodically to stay informed. This policy explains how Toms Removals uses cookies, including essential, analytics, and marketing cookies, and outlines how you can exercise control. By continuing to use the service after changes, you accept the revised policy unless you adjust your cookie settings.